> You're not Google's product, you're their supplier; one of their many millions of suppliers.
Their product is your personal information, which you supply to them in exchange for their services. The fact that you are one of many millions of suppliers (each dealing in microtransactions) means you don't have a lot of weight when you need to get help from them.
The best counter to the lazy Google meme is to think of all the companies where you are indisputably the customer and you also get awful incompetent support.
Internet service providers? Every ISP I've ever used I had to navigate their awful customer service infrastructure on multiple occasions and none of them were what I would call competent.
