Please stop repeating this intellectually lazy and false meme. Or go to reddit; platitudes that don't require critical thinking tend to do better there.
What is false or lazy about this? The service is free; Google makes money selling ads to users. Is this in dispute?
Pointing out that Google has little incentive to support it's users in a post about getting little support from Google seems very on-topic (but perhaps unoriginal) to me.
A loss of a user represents a loss of income for Google in both cases. The reason they have little incentive is because they don't get much per user, but that has nothing to do with where the money comes from.
> You're not Google's product, you're their supplier; one of their many millions of suppliers.
Their product is your personal information, which you supply to them in exchange for their services. The fact that you are one of many millions of suppliers (each dealing in microtransactions) means you don't have a lot of weight when you need to get help from them.
The best counter to the lazy Google meme is to think of all the companies where you are indisputably the customer and you also get awful incompetent support.
Internet service providers? Every ISP I've ever used I had to navigate their awful customer service infrastructure on multiple occasions and none of them were what I would call competent.
