The article creates the impression of information rather than actually
providing any. Just look at the bar chart they give:
49% Failed to make connection... but WHY?
21% Loading or off-loading error... but HOW?
16% Ticketing, tagging error... but WHAT error and HOW was it made?
8% Arrival airport mishandling... but HOW and WHY was it mishandled?
6% Restrictions placed by airport... but WHAT restrictions and WHY wasn't
it noticed at check-in?
What we need to know the how's and why's.
I'll give my own example of how my airline lost--by my estimate--about
60 bags on a recent flight out of Toronto. I was inside the plane watching
the bags being loaded into the hold when a cargo vehicle pulled up with
about 100 plastic bins of mail (Canada Post). After those were loaded,
the baggage handlers loaded a few more bags and then I could hear one
of them yelling and signaling to the other "no more" and "too heavy".
To lighten the load, they even took out a couple bags (but not any of
the mail).
The vehicle with the remaining 60 bags simply returned to the terminal
and our flight left. I got my bag at the destination but a lot of people
didn't, and--not surprisingly--they didn't get a true explanation of
why their bags didn't arrive.
If we knew the genuine reasons why luggage gets lost, I think we'd find
that this is not so much a technology problem.
"That's why he advises fliers to buy a generous travel-insurance policy, which can actually make baggage problems financially rewarding. He has one himself." - isn't this just a form of gambling?
49% Failed to make connection... but WHY?
21% Loading or off-loading error... but HOW?
16% Ticketing, tagging error... but WHAT error and HOW was it made?
8% Arrival airport mishandling... but HOW and WHY was it mishandled?
6% Restrictions placed by airport... but WHAT restrictions and WHY wasn't it noticed at check-in?
What we need to know the how's and why's.
I'll give my own example of how my airline lost--by my estimate--about 60 bags on a recent flight out of Toronto. I was inside the plane watching the bags being loaded into the hold when a cargo vehicle pulled up with about 100 plastic bins of mail (Canada Post). After those were loaded, the baggage handlers loaded a few more bags and then I could hear one of them yelling and signaling to the other "no more" and "too heavy". To lighten the load, they even took out a couple bags (but not any of the mail).
The vehicle with the remaining 60 bags simply returned to the terminal and our flight left. I got my bag at the destination but a lot of people didn't, and--not surprisingly--they didn't get a true explanation of why their bags didn't arrive.
If we knew the genuine reasons why luggage gets lost, I think we'd find that this is not so much a technology problem.