>This isn't exactly objective feedback (personal anecdote) but I've never been pressured to buy extended warranties,
Well, there are two possible reasons for that. One is that a lot of Apple Store employees just aren't very good at keeping their attachment metrics up, or don't care enough about keeping the job to trade their soul for a paycheck.
The other is that a good salesperson can apply psychological pressure to you without your being able to tell that that's what they're doing. I may have used up my quota for mentioning Robert Cialdini's Influence: Science and Practice in HN comments, but seriously, everybody needs to read that book.
Well, there are two possible reasons for that. One is that a lot of Apple Store employees just aren't very good at keeping their attachment metrics up, or don't care enough about keeping the job to trade their soul for a paycheck.
The other is that a good salesperson can apply psychological pressure to you without your being able to tell that that's what they're doing. I may have used up my quota for mentioning Robert Cialdini's Influence: Science and Practice in HN comments, but seriously, everybody needs to read that book.