I'm normally pretty tolerant of Google's data collection because I've seen the internal privacy protections firsthand. Yes, some collection of ML jobs know everything about you. No, humans don't get the same access.
That said, this is disgraceful. I'm amazed that someone thought this was a good idea. I already use Signal for SMS, but I guess I need to find a new dialer app now. Anyone have suggestions?
Have you tried? I had to cancel a Comcast account once by e-mail and they kept referring me to call their retention department so I told them I was deaf and wasn't able to call. It worked.
You can also threaten to get lawyers involved, that often helps deal with shitty customer service and they just give you what you want.
Honestly this is the kind of stuff Google Assistant should be automating with piles of conversational data, not some stupid haircut appointment. They have the data to know when is the optimal time to mention some hypothetical lawyers and can leverage that data to engineer the conversation on behalf of and in favor of the user.
>engineer the conversation on behalf of and in favor of the user.
I wish I had your optimism... should a system exist, businesses will be the one using it to find the optimal time to charge you more money. Just look at what they are doing with Crisis Text Line - your brain is being completely engineered by big tech. Proprietary technology is developed not to solve problems or make the world better, it is developed to make as much money for businesses as they possibly can.
That said, this is disgraceful. I'm amazed that someone thought this was a good idea. I already use Signal for SMS, but I guess I need to find a new dialer app now. Anyone have suggestions?