The author, Dr. Atul Gawande, is more than a bit of a rock star. He's a Rhodes Scholar and MacArthur Fellow "genius grant" recipient. He wrote, among other things, The Checklist Manifesto, having headed up (IIRC) a World Health Organization project to implement short, bang-for-the-buck preincision checklists for surgeries, which apparently improved outcomes dramatically.
This article is what led me to read The Checklist Manifesto. What I loved about that book is that it works through all the traps around how these checklists can be implemented.
An example - Administrators typically want _everything_ on a list, because everything is important, right? However these lists need to be concise enough to be useful otherwise people just ignore them.
https://en.wikipedia.org/wiki/Atul_Gawande