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Shortly after she says she's come to "rely heavily on data", she says "This post, however, is going to be a bit of a departure. Rather than making broad, sweeping conclusions based on a lot of data points, I’m going to narrow in on one story that happened".

I think she did a great job of doing exactly what she set out to do, and since this is just one anecdote, any qualitative or numerical data she presents won't be worth much, all the more reason to omit it and just share the story.



My bad on that -- I definitely misread the beginning. After rereading, she presents the beginning and end fairly based on an anecdote and not data.

I'd still love to know why the company didn't switch to this full throttle.




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