I can testify to the power of his last point on both fronts. Yes, it is a business model in of itself and you would be amazed at the referral and word-of-mouth you receive for being a white knight to the recipient. An amazing way to build a business.

On the other front, heed his advice to NOT get into tech support though... or cross the line into client territory... that is when disaster can strike and tarnish the goodwill that you built.

Anyone else have experience with this?