Some background document doesn't address the users present behaviour. If there is some critical behaviour you want reinforced then you can't hand wave vaguely at some background document. You need to drive people through a process that requires them to confirm that are behaving in the expected way.
"How negative is this post?" 0: not negative 10: it's snarky
"How negative is this post?" 0: not negative 10: it's snarky