Agreed. I was once wronged by Google Checkout (before it closed, obviously). I couldn't get any response at all from the company, so I called a few numbers and eventually a random developer at Google looked up and gave me the name and phone number for the director of Google Checkout. I posted the number in a few forums where other incredibly frustrated merchants were looking for help.
Instead of getting some people to respond to the messages these people apparently left, within a day, the number was disconnected. That is how they tend to deal with customer service issues.
Not to defend Google's attitude towards customer service, but you do realize it's inappropriate to post someone's work phone number as a public-facing custom support line, right?
Instead of getting some people to respond to the messages these people apparently left, within a day, the number was disconnected. That is how they tend to deal with customer service issues.