I've heard folks say things to that effect. "Google is awesome. They have the best search and email and smartphone software. For free! And they're fighting corrupt ISPs!"
It's nice when Google does things that benefit a lot of people, but they're a for-profit corporation and not motivated primarily by altruism. People might not fully understand that or its significance and simply enjoy Google products, but I think it's useful knowledge.
But did you also hear them say, "...and they're doing it as a charity" and then get shocked when you revealed that Google is actually a for-profit organization that makes money via advertising?
It's a nuanced point. aros said some people believe Google is "nice" which isn't wrong in my experience. I didn't interpret aros' words to mean that people explicitly deny Google is a for-profit corp nor espouse that it is a charity, but people have expressed warm fuzzies about Google.
My takeaway was that many people produce warm feelings about an entity that doesn't necessarily reciprocate or find those warm feelings important in it of themselves.
I personally like Google (so far). E.g. I could have seen them siding with ISPs, trying to dismantle net neutrality, and using their capital to stifle innovation keeping them at the top.
But if sometime in the future, Google enacts policies that aren't so "nice", people may do well to avoid confusion by remembering that Google isn't inherently "nice", but they are inherently "for-profit".
