I have a "real" static on a residential account. I think it is an extra $5 or $10 I pay monthly for it. When I first got it (about 2 or 3 years ago) they fought me a little on the residential account part, but I went to the office and talked with a manager there face-to-face who was able to get it done for me. I luckily live about a mile from a local office and have always had much better luck with the face-to-face customer service for any of my issues (although I have learned that just asking to be transferred to the retention department usually results in better outcomes on the phone).