Lenovo's response is not astonishingly in the least, its the expected behavior. They made a business decision to include adware in order to raise some extra revenue and then got caught. The default response is to underplay the importance of it, sweeping it under the rug and hope no legal action will happen.
A few months ago there was a HN story about a car manufacturer who had made the decision to use cheaper parts for the ignition. They had the critical internal reports from engineers, and when the deaths started to pile up they did the same thing as lenovo. Act clueless, downplay the issue, make a fix, and silently move on. So long it just customer outrage, it is perfectly fine to do borderline illegal things in order to raise some revenue.
A few months ago there was a HN story about a car manufacturer who had made the decision to use cheaper parts for the ignition. They had the critical internal reports from engineers, and when the deaths started to pile up they did the same thing as lenovo. Act clueless, downplay the issue, make a fix, and silently move on. So long it just customer outrage, it is perfectly fine to do borderline illegal things in order to raise some revenue.