Only after various rounds of denials followed by backlash against them. Even their "removal" instruction initially failed to fully remove the root certificate. Every single step they made PR-wise was too slow and just reactionary to the backlash. Somebody up there should be fired and replaced.

Oh, OK. Was not aware about that.

Then there's a disconnect between the PR people who handle that Twitter account, and the PR people who are quoted in this story.