>I'd love to troubleshoot your slow data backup issue... That's the stuff I rather enjoy.

I'm not directly involved with the tech side so I don't know the details. I gather they pull the old data off the disk using some offline low-level tool though (like you would for harddrive damage recovery). Between that and the encryption its somehow very slow. No idea why its like that though.

>get the user a wholly new machine

I wish it was the same here. They just give loan machines :/