My experience exactly. I was just buying a hundred bucks worth of coins, and I had to suffer through inexplicable delays, error messages that were obvious lies, the list goes on and on. Incompetence is one thing ("sorry about the hassle, but look aren't we cheap!") but trying to obfuscate the real reason of problems is just a huge red flag.

I'm in Europe, and I like Kraken very much. blockchain.info recommended them.