For comparison: Media Temple typically takes a couple of hours to respond to a t... | Hacker News

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		chc on Jan 29, 2014 \| parent \| context \| favorite \| on: Metered Billing (beta) For comparison: Media Temple typically takes a couple of hours to respond to a ticket. So that's still not bad.

dougbarrett on Jan 29, 2014 [–]

As does Rackspace, even with their manage server services. More times than not when I go to Rackspace Chat to speak with someone, there is a bit of troubleshooting but then a ticket needs to be opened and response time is usually 4-6 hours. Not ideal at all.

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