My qualms are with the lack of motivation to learn. I get the daily urge to look up some shortcut or random tidbit of information I didn't know about any subject, so I get rather upset when coworkers continue on their day doing the bare minimum.
It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life.
edit: I should note that by "users" I mean fully grown adults working with a web browser every day as their job, not Grandma.
It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life.
For most of them it's not a matter of them not wanting to learn or being too lazy to learn. It's that they don't know that there is something they need to learn.
They don't know that it's an option. They don't know that it's possible. They don't even know that it is something they should consider.
It's simple to everyone on HN, but even simple things are not obvious to everyone that uses a computer or mobile device. One of our users just a few weeks ago did not know how to copy and paste text. Not didn't know the keyboard shortcuts…Did not know how to do it at all!
Instead, the user printed out the text I had requested him to copy/paste, scanned it in, and attached the image to a reply email.
It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life.
edit: I should note that by "users" I mean fully grown adults working with a web browser every day as their job, not Grandma.