I'm picking up that Sam may be a little off. Or at least his reading skills are really questionable. The developer clearly stated that he would look into it, which is what you say when you first get word of something serious that needs to be looked into. And he was appreciative, emphatically so, about being informed. And annoyed about his customers being informed as well, but that annoyance is very understandable, even though he may have deserved some annoyance by his apparent lapse in coding rigor.