A similar technique worked for me. I had an IOmega Jaz drive, which accomodated 1GB cartridges. (The same company produced the better known Zip drive.)
The cartridges kept getting stuck, and any attempt to remove the drive seemed to completely destroy the hardware. After several replacements, I got fed up and asked for a refund. They weren't going for it. I finally called the CEO, and received a refund pretty quickly.
I suspect that it's cheaper to just refund a few bucks and make the irritant go away, rather than deal with it at that level.
The cartridges kept getting stuck, and any attempt to remove the drive seemed to completely destroy the hardware. After several replacements, I got fed up and asked for a refund. They weren't going for it. I finally called the CEO, and received a refund pretty quickly.
I suspect that it's cheaper to just refund a few bucks and make the irritant go away, rather than deal with it at that level.