It was early-mid 2012. It was in the middle of the mass exodus of customers from T-Mobile, and before they rolled out the new anti-contract strategy.
If you read the contract, even if you move to an area with zero phone or data coverage, you still have to pay an ETF. My case should have been excluded, because I clearly fell within the clause about military personnel, and I had on multiple occasions been told by their employees and management that everything was good to go.
To be fair, I worked as a telecommunications technician for a decade, and the entire industry is really shitty. None of the companies seem genuinely interested in providing value to their customers, and new plans often end up being more expensive for most people. When I dumped T-Mobile, I ended up using a pre-paid plan through Straight Talk. I get the same level of service at half the price, and I don't have to worry about getting fucked by a greedy, unethical corporation if I feel like cancelling my service.
If you read the contract, even if you move to an area with zero phone or data coverage, you still have to pay an ETF. My case should have been excluded, because I clearly fell within the clause about military personnel, and I had on multiple occasions been told by their employees and management that everything was good to go.
To be fair, I worked as a telecommunications technician for a decade, and the entire industry is really shitty. None of the companies seem genuinely interested in providing value to their customers, and new plans often end up being more expensive for most people. When I dumped T-Mobile, I ended up using a pre-paid plan through Straight Talk. I get the same level of service at half the price, and I don't have to worry about getting fucked by a greedy, unethical corporation if I feel like cancelling my service.