I've had a mobile phone since the Motorola Brick days. Over the years I've grumbled and complained about various cell phone companies policies, dealt with contract obligations, bad service, horrible experiences with switching plans, etc., etc. The worst of the worst was moving to the bay in late 2007 and having to use AT&T on an iPhone.
Last year I bought a Nexus 4 from Google and signed up for a prepaid T-Mobile plan. A few months later they switched over to offering no-contract plans and I followed suit by putting both my kids and myself on a single plan. My entire experience with the company since signing up has been nothing short of stellar. Great customer service, low wait times while calling in, friendly faces in the stores, and always a willingness to do whatever it took to make me happy with my service.
My contract, with my two kids tacked on, is about what I paid Verizon a month for an iPhone. About the only complaint I have with T-Mobile is that I can't really surf the net while I'm in the BART tube under the Bay on the way into the city. Other than that, it's been a great experience!
It just goes to show that one person at a company, with the power to make real changes, is what it takes to change an entire industry. It feels great to give my money to a company that actually cares about customer service.
Last year I bought a Nexus 4 from Google and signed up for a prepaid T-Mobile plan. A few months later they switched over to offering no-contract plans and I followed suit by putting both my kids and myself on a single plan. My entire experience with the company since signing up has been nothing short of stellar. Great customer service, low wait times while calling in, friendly faces in the stores, and always a willingness to do whatever it took to make me happy with my service.
My contract, with my two kids tacked on, is about what I paid Verizon a month for an iPhone. About the only complaint I have with T-Mobile is that I can't really surf the net while I'm in the BART tube under the Bay on the way into the city. Other than that, it's been a great experience!
It just goes to show that one person at a company, with the power to make real changes, is what it takes to change an entire industry. It feels great to give my money to a company that actually cares about customer service.