That is really what this whole thing is about. Nothing more, nothing less.

I'm not sure if this is true. The picture accompanying the article shows the reporter using what looks like his personal email address [1]. I guess he could have signed it with his company and job title information. Either way, I don't think one anecdote is enough to change my view that all wireless companies are horrible.

[1] http://www.bizjournals.com/jacksonville/blog/2013/03/t-mobil...

Yes.

Now, how does that model of customer service apply to the rest of T-Mobile's customers? Not very well.

Viral marketing is The leading market these days