Agreed it's totally organization dependent. Basically fishtoaster said what I wanted to say more clearly than I did. It requires thoughtful management to get right. But I think the same is true of any office environment, open plan or no. I think the article is a bit unfair and essentially saying "badly managed open plan offices are bad."
It's like the Java argument. It's less likely for founders and managers setting the culture to screw up private offices or small group offices than open offices.
