Yelp is different though - I agree that many individual reviews are worthless, people just looking to bitch about the server they didn't like, etc.
But this is a reasoned, detailed explanation with due diligence done to ensure accuracy. Usually these things are required for your public shaming to be successful (with a [mostly] reasonable audience like HN). When it does succeed, that should mean there actually is an issue that the company would do well to correct, and this tends to be an effective method for getting that done.
>And now this thread has turned into a piling-on of everyone's personal Instacart issues. Is this productive? Is this helping Instacart improve or is it just a cathartic airing of grievances?
It may be a hard pill to swallow, but I believe it certainly is productive, as long as the responses maintain some level of objectivity. Catharsis of frustrated users is a goldmine of feedback that might not have gotten enough visibility otherwise.
But this is a reasoned, detailed explanation with due diligence done to ensure accuracy. Usually these things are required for your public shaming to be successful (with a [mostly] reasonable audience like HN). When it does succeed, that should mean there actually is an issue that the company would do well to correct, and this tends to be an effective method for getting that done.
>And now this thread has turned into a piling-on of everyone's personal Instacart issues. Is this productive? Is this helping Instacart improve or is it just a cathartic airing of grievances?
It may be a hard pill to swallow, but I believe it certainly is productive, as long as the responses maintain some level of objectivity. Catharsis of frustrated users is a goldmine of feedback that might not have gotten enough visibility otherwise.