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Possibly because aethetics are, relatively, not very important compared to usability, functionality and speed.

None of the world's most successful websites pays overmuch attention to aesthetics, including Amazon, eBay, Craigslist, Wikipedia, Facebook, Yahoo, MailOnline, The New York Times, the old Hotmail, Slashdot, Reddit and Hacker News.



All of those sites have something that sets them apart in a way Nielsen himself has mentioned many times: most of their visitors probably do spend a significant amount of time there on a regular basis, so they don't need to follow the same rules as everyone else. Of course, whether those sites are successful because of their questionable aesthetics or despite them is a different question, and whether they might be more successful by some interesting measure if they tried a major change in their design is another question again.

In any case, details that are purely aesthetic -- subjective matters of beauty and personal taste -- don't make a difference to ease of use. That's a tautology, because not mattering to other factors is almost the definition of a detail being merely aesthetic. However, more generally, things like visual design and typography do matter and can make a measurable difference.




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