I use a local authorized Apple repair shop for warranty work rather than use the Genius Bar, if it's at all possible (i.e. if it's for a Mac). I can show up at the shop at 9am with no "appointment" necessary. A friendly receptionist offers me a cup of coffee while they write up the repair ticket, and then I go on my way. I can then come back later and pick up the computer at my leisure.
Way easier for me than the mall store, and I support a local business. Good for everyone.
I wish all the authorized repair shops were like that - the last time I used one, it took them 2 weeks (literally) to repair my machine. I had a similar repair later when we got our first Apple Store - and Apple fixed it for free and completed the repair within an hour. That one experience sold me on the Apple Store.
I'm glad to hear there's still some life in the authorized Apple repair network, though.
Way easier for me than the mall store, and I support a local business. Good for everyone.