What does that even mean? We're talking about an organization that serves billions of riders per year. Their passenger numbers increased 20-30% since 2020 so even if their delays are bad clearly it's not bad enough that most people seek alternatives.
If I'm using your transit service and you take me on a several hour detour without my consent passing a dozen or more possible stops because "you're not cleared for that", you aren't serving your mandate and I'm never using your service again.
I might even pull the emergency brake before it gets that far and cause you more problems, even.
