The CEO explicitly said the only customers they're interested in is the 600 customers who are responsible for 80% of their revenue. The are actively trying to shed all others; it's simply not worth the overhead costs otherwise.
That's one way to do business. Run tour product into obscurity so there are few qualified managers and admins in the market after 10 years, and everyone has become familiar with cheaper and now more prevalent alternatives.
There are customers that cost more to keep than you earn - firing those customers is a useful activity at all levels of business. However Broadcom has a lot of products that we would generally expect to scale to a lot of customers and they are acting like they are bespoke things that don't scale. Their business model doesn't match what their products generally need.
I expect things like VMWare to disappear in a few years because some competitors taking those other customers will slowly make things better until those still buying VMWare go elsewhere anywhere because it is good enough. There is only so long they can sell bundles of everything before customers decide the total price is too high - so it might not even be VMWare's competitors are good enough so much as everywhere else is good enough and VMWare needs to be tossed too.
VMWare was for sale in the first place because it is obviously not going to be the case in 10 years that every dentist’s office and car dealership needs 3-10 instances of Windows Server in the closet. It makes sense to sell to someone who can extract as much value as possible from it on the way to zero.
