Hey. I think we all accept that all companies are inevitably fallible. What companies can be consistently good at---but very few take the effort to excel at sadly---is customer support communication. Honestly, reading TFA, it's still conceivable that putting Hack Club in the wrong pricing tier was an honest error on your part, but the communication was horrible to say the least. As others already pointed out, seven days to pay-up or your data goes poof sounds more like ransomware than a company trying to meet a customer half way.

And ofc, it has C-level attention now because it blew up on HN. Sorry but this screams damage limitation. For every Hack Club, you wonder which other non-profits suffered this "mistake" but didn't have the social media reach to get C-level treatment.

(Speaking as someone who spent this week being gaslit by Amazon and Google support. :mad: )