They have AI features in Slack but they just aren’t that useful. The RAG search is the most useful one, but it falls short of solutions like Dust or Glean because it only covers a single silo (Slack). AI search is way more useful when it searches across Notion, Linear, Slack, etc so you’ll buy that instead of the Slack AI addon.

Oh, they know, that's why they have banned all other AI from interacting with Slack.

The API changes are scummy, I agree. It’ll generate some ARR short term but ultimately people will be looking elsewhere, new companies will start on alternatives and others switch when the opportunity arises. It’s also not like Slack is a beloved product.

Salesforce as a company hasn't been innovative in 20 years. It's no surprise that they can't make anything of AI outside of a couple fancy marketing campaigns.

I know a few engineers in different companies within Salesforce. They're under lots of pressure to integrate AI everywhere, and leverage it. The way they've talked about it gives me strong "flailing around desperately" vibes, when the smarter money is on making more minimal but targeted efforts, or at least waiting to see what happens the other side of the bubble.

I don't understand why Slack hasn't fully implemented LLMs. Imagine as a new comer, you don't understand why a product decision was made 3 years ago. You ask Slack to summarize the conversations on why this choice was made based on messages 3 years ago. How powerful is that?

Slack can probably charge an extra $10/month/user for this.

Has any company got this feature? Sounds like the kind of thing that sounds good in theory but is hard to actually pull off. To complete this query you'd have to process almost the entirety of the chat history in every channel. Which sounds extremely expensive, and we know LLMs start to go off the rails when you give them too much context.

Because implementing _useful_ AI features is hard.

What do you think is hard about it? What do you think Slack needs to do to enable this feature?

Useful summarization of long dialogues is harder than it looks.

What do you think is hard about it? What do you think Slack needs to do to enable this feature?

Slack does have this. Basic AI summaries are included in all paid plans, and AI search and other features are part of the $20/mo plan.