I've generally advocated ignoring Musk, but it's impossible to defend him in good faith as a reasonable figurehead for a multinational company. His X page in particular portrays a man who cares deeply about 4chan/pol politics and very little about his car company.
If he cared at all, you'd see a better repair process with them. There is a Tesla repair hub in Calgary where I live, and I had to wait 5 weeks for them to see my car (including an un-explained situation where they bumped me, despite me being concerned about a safety issue). I eventually took it to an EV repair shop who did it for half of what Tesla quoted because, FFS, the world's most valuable auto company is "Resource Constrained" with mechanics.
Seriously, how can they afford a trillion on a CEO when they are parking expensive Cybertrucks on the front lawn of their Calgary store?
I still love driving my car (a 2019 Model 3), but I have no faith that Tesla will actually improve on it with their current leadership structure.
Unlike Tesla, legacy OEMs are prohibited from owning dealerships in the US. They make the same (or more) money selling the parts to an independent shop. They only lose out on things like certification / training / diagnostic equipment with third party shops that don't buy everything the way a dealership is required to.
The relationship between dealerships and OEMs is complicated, incestuous and fundamentally adversarial.
Tesla are also prohibited from running OEM dealerships by most states.
That they went with online sales only was an incredibly smart move and they cut out an unwanted middleman. I’ve been following Tesla for a long time. I made a small fortune investing in them in 2012.
The folks at Tesla Motor Club were very happy to buy directly from Tesla.
Tesla's genius move is just the opposite, it is to oppose online sales of cars through law. Let me explain.
Ever notice how defense of corruption is often described as something being a "genius move" by one company, totally discounting that the same move is illegal for all their competitors. Usually, to mask the open corruption, this is then masked as a detail of some law, or multiple laws. A law which when looked at is really complicated and detailed and "just happens" to target every competitor except one company?
The detail in question is that almost all US states prohibit "direct sales", meaning car manufacturers have to sell through independent dealerships. So technically you can buy a Ford online, just not from Ford, you have to go through a dealership. The exception in a number of states is that you can buy a car from the manufacturer if there are no dealerships ... and Tesla never had any dealerships. The other car manufacturers can't sell online, because their dealerships are independent, and they are legally forced to treat them equally. They'd have to force dealerships into bankruptcy and only then they'd be allowed to sell online. Not the dealerships in a particular state, mind you, all of them, across the entire US.
Of course, other vendors that are in the same position as Tesla, don't get this advantage, for example BYD, but also a number of European and even an Indian automaker that only have dealerships in a very limited number of states, and should, in theory, be allowed to sell cars directly in most states. Well, they're not allowed. Trade deals, tariffs, ... but somehow they can't do it (perhaps this is why Elon Musk joined Trump, if so, it would make Musk and Trump not just corrupt, but incompetent at corruption, given the title of this ycombinator story)
See how the "genius move" of Tesla really works? It is not at all the decision to sell online. The genius move of Tesla is exactly the opposite of what you claim: Tesla opposes online sales of cars, and for this to be enforced legally. Against everyone but Tesla, of course.
Of course, anyone who has gone to a Tesla demonstration knows that there is zero actual difference between a car dealership where you check out a physical car and then order on a computer over the internet with a salesperson assisting, and a Tesla demonstration where you check out a physical car and then order on a computer over the internet with a salesperson assisting.
And, obviously, yes, Musk is still lobbying and has lobbied [1] (ie. paid money to politicians) to keep things this way. Of course, other car manufacturers also lobby. I guess Tesla pays better.
The price was not the issue, the fact that they took 5 weeks for a potential safety issue was. (In my case, it turns out that the issue was related to a torn bushing in the suspension; a common issue with a Model 3 w/ more than 100k kilometers apparently).
The fact that they took longer AND were more expensive than local providers was ridiculous, and certainly not a good look compared to my experiences at Toyota with my Sienna.
-edit- (That and the fact that they shouldn't be resource constrained when the most valuable car company in the world)
If he cared at all, you'd see a better repair process with them. There is a Tesla repair hub in Calgary where I live, and I had to wait 5 weeks for them to see my car (including an un-explained situation where they bumped me, despite me being concerned about a safety issue). I eventually took it to an EV repair shop who did it for half of what Tesla quoted because, FFS, the world's most valuable auto company is "Resource Constrained" with mechanics.
Seriously, how can they afford a trillion on a CEO when they are parking expensive Cybertrucks on the front lawn of their Calgary store?
I still love driving my car (a 2019 Model 3), but I have no faith that Tesla will actually improve on it with their current leadership structure.