I'm not making a value judgement. I'm saying, how are they going to punish you, as a burger flipper, for not saying their TV commercial tagline? Demote you to burger flipper? That's already your job. So why pay people to build a system to track their metrics, when they realistically have no way of making this happen.
Pay people $30/hour and I bet they'll say it every time without software yelling at them. (With the software in place, I have never heard the line "you rule" at Burger King, but I also only go like twice a year. So why write it? It doesn't work.)
1.) There’s nothing wrong with flipping burgers for a living.
2.) It’s their job. This is many underpaid people forcing even more underpaid people to do this.
Have some class.