Zappos got a huge exit by having exceptional customer service. Enough people not... | Hacker News

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		datadrivenangel 73 days ago \| parent \| context \| favorite \| on: For all that's holy, can you just leverage the web... Zappos got a huge exit by having exceptional customer service. Enough people notice.

mooreds 73 days ago [–]

Yeah. You can win both ways, by racing to the top with service or racing to the bottom with price. I know which strategy I'd rather be part of.

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