I use Recurly for one of my SaaS apps. I've had it on my todo list to move off of them and just use Stripe directly, but changing entire payment backends isn't one of those "lets hack for a few hours" things. Just using Stripe would be cheaper than Recurly and my existing merchant account/gateway.
I don't know if any of my customers are affected yet, however now they have failed to bill a customer when they should have, double billed a customer when they shouldn't have, and now potentially lost data.
I'm still on their original pricing plan and never moved to the new plan. When they changed their pricing, it just didn't seem attractive. My service is too small and my month charge was going to double for a service I was already meh on and just adding some new reports.
I believe at one point I'd heard you can request customer data from them... don't know exactly how that works as exporting customer credit card information would be incredibly sensitive. If they've lost any credit card info, likely just cut my loses with them, export nothing, and have all my customers resub. Probably not going to like that, but so be it.
I use Recurly for one of my SaaS apps. I've had it on my todo list to move off of them and just use Stripe directly, but changing entire payment backends isn't one of those "lets hack for a few hours" things. Just using Stripe would be cheaper than Recurly and my existing merchant account/gateway.
I don't know if any of my customers are affected yet, however now they have failed to bill a customer when they should have, double billed a customer when they shouldn't have, and now potentially lost data.
I'm still on their original pricing plan and never moved to the new plan. When they changed their pricing, it just didn't seem attractive. My service is too small and my month charge was going to double for a service I was already meh on and just adding some new reports.
I believe at one point I'd heard you can request customer data from them... don't know exactly how that works as exporting customer credit card information would be incredibly sensitive. If they've lost any credit card info, likely just cut my loses with them, export nothing, and have all my customers resub. Probably not going to like that, but so be it.