Just to add my own anecdata: My experience with Pixel/GoogleFi support has been some of the worst customer support I've ever experienced, and I have given them boatloads of money.
source: I used to do vendor relations for a large public org where contractors (medium tech companies) would routinely try to skirt the line on what they had to deliver. I would rather deal with them than GoogleFi, because in that situation there was a certain point where I could give up and hand it off to our lawyers.
source: I used to do vendor relations for a large public org where contractors (medium tech companies) would routinely try to skirt the line on what they had to deliver. I would rather deal with them than GoogleFi, because in that situation there was a certain point where I could give up and hand it off to our lawyers.