> They did nothing to remedy the situation. Customer service didn’t even understand what my problem was.

I don't understand. If I want to return an Amazon product for any reason I just return it. You don't have to explain the driver situation to customer support.

This is what I'm talking about when I say internet comments feel like people are operating in a different world: If you get a counterfeit product from Amazon, you just return it.

You can even return a product if you just decide you don't want it.