With all due respect, I don't think customer service interaction are a meaningful rebuttal when discussing the decline in social relations, empathy and care.
The former is an admittedly frustrating aspect in our transactional relationships with companies, while the others are the foundations of a functioning society throughout our civilization. Conflating business interactions with society needs is a familiar trope on HN IMO
I don't think customer service interaction are a meaningful rebuttal when discussing the decline in social relations, empathy and care.
Often you give what you get.
If you're nice to the customer service people on the phone, frequently they loosen up and are nice right back at you. Some kind of crazy "human" thing, I guess.
The former is an admittedly frustrating aspect in our transactional relationships with companies, while the others are the foundations of a functioning society throughout our civilization. Conflating business interactions with society needs is a familiar trope on HN IMO