My point is more that non-functional infotainment on one single flight is just simply nowhere near enough data to judge a whole organization.

hmm. theres a theory that the faulty entertainment/AC power bus could have played a role in a cascading power failure if a rare known edge case called a FADEC reboot were to occur.

https://old.reddit.com/r/aviation/comments/1lb7knp/air_india...