Honestly, reading your comment I'm not sure how I can be generous enough with it to not consider the main purpose of it to be xenophobia/racism/nationalism.
As an example of Tata’s general competency, Tata owns Jaguar Range Rover group which reported their best profit in a decade for the fiscal year ending March 31.
It’s certainly very possible for any help desk to be an attack vector regardless of the nationality of the employee.
So it seems to me the main point of your comment is to hate on an Indian company solely for being Indian and to stereotype Indian companies as low quality and low cost.
Tata Consultancy is a global company that includes offices in places like Chicago, Dallas, and Atlanta.
The point is if you're outsourcing to India you want low cost and are not concerned with quality. That's exactly why you go there. And India has plenty of that to give. No one there wants to work for those outsourcing chop shops, but it's an easy way into the industry so staff turnover is high as people move up the chain. So if you're outsourcing for cost cutting reasons, which they are, it's a constant cycle of low quality staff. That is the risk. Nothing to do with race or xenophobia. You put low costs above risk provision.
We can all pick and choose good stories. What about Tata Steel's total mismanagement of Tata Steel Europe? And JLR isn't exactly in good shape as you say it is. You just picked some numbers that sound good. And wrapped it in a xenophobia straw man.
> The point is if you're outsourcing to India you want low cost and are not concerned with quality
First part is a reasonable assumption, the second is not, and this is what’s opening you up to allegations of xenophobia.
The allure (and promise) of outsourcing is the idea that you can pay less for a comparable service due to the cost of living disparity between your location and the outsourcing provider. Whether any individual provider achieves that or not is another question, but saying “if your service is provided from India you are not concerned about quality”, or “if your service is provided from India you will have a constant cycle of low quality staff” does sound a lot like xenophobia.
> No one there wants to work for those outsourcing chop shops
This is simply not true. There are a lot of benefits to working for a company like this, although as with any company, it’s not all upside. Of course turnover is high because you have a lot of entry level folks. Regardless of where you are in the world, no-one wants to work a level one help desk until they retire.
> We can all pick and choose good stories. What about Tata Steel's total mismanagement of Tata Steel Europe? And JLR isn't exactly in good shape as you say it is. You just picked some numbers that sound good.
Yeah odd example, JLR is not doing great, and Tata Steel is also struggling, but overall the Tata Group are doing well.
> Have you considered that quality tends to cost the same everywhere as it is fairly rare? It’s not commoditised.
That's not really the case though. You can get access to very highly educated, talented folks in India for cheaper than you can get access to similar resources elsewhere because labour markets aren't equal and cost-of-living differences are a factor.
> The problem is crap people are cheaper in India than crap people elsewhere. And that looks good on the balance sheet.
True, I'm not arguing that India isn't cheaper, and it is true that if you want to hire crap people, you might as well hire cheap crap people compared to expensive crap people.
I don't want to put the cart before the horse though: you're assuming that a company outsourcing to India prioritises cost over quality, which simply isn't true.
The reason why the assumption that you are being xenophobic is not a strawman is because you offer up no other evidence or business reason that outsourcing to India specifically or even an external firm as a generality is solely and directly responsible for this breach. The same exact style of breaches happen with other first and third party data brokers very frequently, and those breaches include companies with employees in countries your xenophobic ass would consider to have much higher quality and better paid employees. Companies like Meta, Yahoo, Microsoft, EquiFax, and just about every large US bank have experienced breaches, many of which didn't even involve third party outsourced contractors.
Preventing security breaches has a lot more to do with process design and implementation versus the choice of handling that process in-house or externally. For all you know the breach was completely the fault of the M&S implementation as set up by employees in the UK (e.g., M&S gave their contractor in India access/credentials that were too generous and could have been tightened up far more in retrospect).
Remember that basically every company with an online presence is depending on third-party data brokers, and those companies operate around the globe, which is why accusing India of being low quality just because it's India is so xenophobic/racist/nationalist.
I would also say it is very obvious to me that you almost certainly wouldn't be making the same comments if M&S had outsourced to a customer service firm in Ireland or Scotland.
And wow, Tata mismanaged Tata Steel Europe. Guess what? US Steel mismanaged US Steel. General Electric mismanaged probably more than half of its entire business. So what's your point? Any company in any country can be mismanaged. It's actually really hard to manage a business perfectly for a long period of time. Singling out Indian companies for being Indian is basically the definition of xenophobia/racism/nationalism.
As an example of Tata’s general competency, Tata owns Jaguar Range Rover group which reported their best profit in a decade for the fiscal year ending March 31.
It’s certainly very possible for any help desk to be an attack vector regardless of the nationality of the employee.
So it seems to me the main point of your comment is to hate on an Indian company solely for being Indian and to stereotype Indian companies as low quality and low cost.
Tata Consultancy is a global company that includes offices in places like Chicago, Dallas, and Atlanta.