You're asking for more from the institution than we can ever expect from the individuals within the institution. Humans are fallible.
Rather, we should expect that institutions are never so powerful that we have no recourse when we have been wronged by one, and that we have options when one lets us down.
The problem isn't being wrong one time. But being wrong time and again and that too intentionally. When your job depends on not understanding...you won't understand.
Rather, we should expect that institutions are never so powerful that we have no recourse when we have been wronged by one, and that we have options when one lets us down.