> What I found shocking was the inability to contact someone who could resolve the situation.
But they did. The first person was unfamiliar with the issue, likely because the Apple Card program was relatively new at the time. They opened a case to escalate.
Apple’s phone support has been relatively good in my experience. I expect they’d have this situation more integrated into first-line support in 2025 than they did when the program was new.
But they did. The first person was unfamiliar with the issue, likely because the Apple Card program was relatively new at the time. They opened a case to escalate.
Apple’s phone support has been relatively good in my experience. I expect they’d have this situation more integrated into first-line support in 2025 than they did when the program was new.