> Stating this implies that minimizing risks and maximizing benefit is not a need of most customers?
Honestly, I'd rather them explicitly commit to minimizing risks than say, "We're going to address the needs of our customers, and that probably includes minimizing risks, at least in most cases, right? Product will let us know when they've done the research."
It's better that they say these things than that they don't say them. The real problem is not that they say them, but that we can't be confident they'll live up to them.
Honestly, I'd rather them explicitly commit to minimizing risks than say, "We're going to address the needs of our customers, and that probably includes minimizing risks, at least in most cases, right? Product will let us know when they've done the research."
It's better that they say these things than that they don't say them. The real problem is not that they say them, but that we can't be confident they'll live up to them.