This reminds me how Klarna fired their a large part of their customer support department to replace it with ai, only to eventually realize they couldn't do the job primarily using ai and had to rehire a ton of people.
OT: just googled that name, info panel on the right in my language settings categorizes it as "金融の連鎖", or "cascading of finances". am not sure how to take that.
In fairness to Klarna, the interest rates they charge are typically low or even zero. The problem is more that they're encouraging poor people to waste money on things they probably shouldn't buy in the first place, like expensive concert tickets or consumer electronics.
I used to work at a competitor to klarna so take this with a grain of salt, but the zero interest rates aren't really zero. They finance either by klarna eating into their runway, or by the business paying the interest up front. Which usually leads to higher prices for everyone, regardless of you using klarna or not
Their business model is an online payment provider (like e.g. PayPal/apple pay) that splits the payment into 3, 6 or 12 monthly payments, usually at 0% interest
The idea being that for the business the loss in revenue from an interest free loan is worth it if it causes an increase in sales