> At some point it has
> to be documented as to
> the decisions made and
> the reasoning.
It really doesn't, I've worked in large organizations where almost all text strings shown to customers were the decision of some UX design sitting at their desk, with no "paper trail".
In this case (approximately page 35-40) you can see the "execs" had clearly provided guidance on the interface needing to be "scary"
The teams tasked with implementing that then proceed to create an extensive and incriminating on-the-record discussion, including things that the court could subsequently use to contradict their testimony.
They could have just ... not done any of that.
Whatever "exec" involved could have written the copy themselves.
The court could still infer that the interface was in violation, as they're doing here, but didn't need to be handed incriminating statements on a silver platter.
In this case (approximately page 35-40) you can see the "execs" had clearly provided guidance on the interface needing to be "scary"
The teams tasked with implementing that then proceed to create an extensive and incriminating on-the-record discussion, including things that the court could subsequently use to contradict their testimony.
They could have just ... not done any of that.
Whatever "exec" involved could have written the copy themselves.
The court could still infer that the interface was in violation, as they're doing here, but didn't need to be handed incriminating statements on a silver platter.