Dialectics. "I understand you feel this way, and also your feelings are not aligning with any demonstrable reality and that's your own issue to solve."
I can understand why someone feels an irrational way about a thing, and validate that feeling, without cosigning the feeling or the irrational thing itself. And for a lot of people, just "feeling heard" about whatever stupid shit that they are oftentimes fully aware is stupid can go a long way towards them managing those feelings.
There's a lot of conflation these days between similar concepts like sympathy and empathy. Empathy means you understand why someone feels a thing: sympathy means you agree with that feeling with your own feelings. I can empathize with someone who gets in a car accident and comes out heated, energized, and volatile. However if that person then punches someone in that moment, that's still a wrong thing to do, and they are still subject to the consequences of that decision.
The conflation between sympathy and empathy can be a big problem when you attempt to empathize with someone's feelings about a situation, but they interpret that as you having also agreed with their assessment of the situation, perhaps even including second order judgments around things like the motives and character of other participants (I felt hurt ==> the apology wasn't sincere enough ==> that person hurt me deliberately ==> that person doesn't like me ==> that person is a bad person ==> other people who like that person must be bad people).
It becomes particularly sticky if this misunderstanding persists over time, and they continue not to be self aware and eventually question why you aren't behaving in a way that is more congruent with the version of reality that they hold and believe you told them you had adopted.
I can understand why someone feels an irrational way about a thing, and validate that feeling, without cosigning the feeling or the irrational thing itself. And for a lot of people, just "feeling heard" about whatever stupid shit that they are oftentimes fully aware is stupid can go a long way towards them managing those feelings.
There's a lot of conflation these days between similar concepts like sympathy and empathy. Empathy means you understand why someone feels a thing: sympathy means you agree with that feeling with your own feelings. I can empathize with someone who gets in a car accident and comes out heated, energized, and volatile. However if that person then punches someone in that moment, that's still a wrong thing to do, and they are still subject to the consequences of that decision.