Surprised to hear this because I had a very weird experience on my last stay. (and it will always be last as I will never stay at an Airbnb again).
Airbnb sided with the Host for some fabricated damages because the host was mad we told them the place was unclean. They put the burden of proof on us to prove we didn't destroy one of the sinks. Absolutely ridiculous.
We had to fight it for 3+ hours on the phone and message and start a chargeback and only then did support drop the fabricated charge.
And to top all of this, Airbnb deleted our bad review from that place (but left the review of the host).
So, never, absolutely never again. Too bad because I was spending 2k+$ on Airbnb before that incident and only got great reviews from other hosts.
Airbnb sided with the Host for some fabricated damages because the host was mad we told them the place was unclean. They put the burden of proof on us to prove we didn't destroy one of the sinks. Absolutely ridiculous.
We had to fight it for 3+ hours on the phone and message and start a chargeback and only then did support drop the fabricated charge.
And to top all of this, Airbnb deleted our bad review from that place (but left the review of the host).
So, never, absolutely never again. Too bad because I was spending 2k+$ on Airbnb before that incident and only got great reviews from other hosts.