Thanks for asking. This may be more information than you were expecting, but here goes!
I tried to use it one day and was confronted by a cryptic auth error. It looked like a raw HTML error page but it was rendering in the side panel as plain text. So I tried logging out an logging back in again. That got me a different cryptic auth error. Then I noticed I had accidentally left my VPN on, so I turned that off, but the extension seemed to have gotten stuck in some state that it couldn't recover from. I'd either get an auth error, or it simply wouldn't ever complete auth. I even reinstalled, but couldn't get it to log me in.
So I contacted support. The experience didn't exactly spark joy. Once I got a response, the support person suggested I send more details, including logs. But they didn't say where I could find those logs. I'm a customer - how would I know where the logs are? Anyway, I uploaded a video of the bug on the web tracker, but later the support person said they never got it. The upload had apparently failed, but I didn't get an error when I uploaded it, so I didn't know that.
After I asked for the location of the logs, they sent me instructions for where to find them. But I was busy and couldn't respond for a few days, so then the system sent me an automatic message saying that since they hadn't heard from me, my issue would be closed. Ugh. I sent another email saying to keep the issue open. Then I sent the logs, and the support person told me to try logging in with a token and gave me instructions. That worked! It took about a week and a half to sort it out, so I asked for a refund for my trouble. I was told that no refund or credit would be given.
This left a sour taste in my mouth. It's not about the money. Credit for lost time using the service would have been around $2. It's more about what it means, that the company values my time and trouble, and this issue cost me a lot of time and trouble.
I hope that I'm not ruining this support person's day. My sense is that these kinds of things are usually due to training and policy, and they were probably just following their training.
It's a shame because Cody definitely has a much better UX than Continue. It does a lot of smart things by default that are really helpful. So I was ready to stick with it, but this experience definitely made me ready to try Continue again.
