At least the author worked for Google. It's another layer of fun to go through the work of tracking down a bug like that as a third party and then trying to somehow contact a person at the company who can fix it, especially when it is a big company and doubly so if the product is older and on a maintenance only schedule.

Me: "Your product is broken for all customers in this situation, probably has been so for years, here is the exact problem and how to fix it, can I talk with someone who can do the work?"

Customer Support: "Have you tried turning your machine off and turning it back on again?"