I have been boycotting samsung since ~2014; because of my experience with two, brand new, ~$1000 samsung devices, neither a phone. Their customer service blew me off, because both devices had intermittent issues. I tell people to avoid the company and its products.
both devices were malfunctioning within the first month.
1) 4k60 32" monitor, the power button always flaked and it would randomly shut off, thus necessitating unplugging and plugging it back in, 2-3 times a day. customer service: "unplug all monitor cables and plug just power in. what is on the screen? oh, then it's fine. have a nice day!"
2) Refrigerator. Intermittent fan issues were the reason i called. i ended up having to replace, for cause, the heating elements in the refrigerator side as well as the fans due to ice damage to the impellers; then the ice machine started leaking inside the freezer door somewhere, and that leak would freeze on the bottom of the freezer and push the door open, letting water just drip on my floor for hours, nearly damaging the subfloor. I also had to replace the motherboard. So now i have a water-less, ice-less refrigerator.
i could go on about how their SD cards are quite fast but don't last long if you have them in outdoor devices (like dashcams, trail cams, security cameras) - the only raspberry pi i've ever had to throw away had a samsung SD card in it that overheated to the point of contact burns - i went to unplug it to reboot it and received a welt from the SD card for my troubles.
I'm just one person, but read enough anecdotes and you can ignore them all!
I had to stop getting Samsung Pro Endurance microSD cards after three in a row failed after a few months (write speed dropped below 2 MB/s). This was after the update to the blue and white color scheme (and higher endurance figures, hah); the older black, red, and white ones worked great and I fortunately got over a dozen of them.
Sometimes you have to hack their support script to get a replacement or a refund. After the first support call if you don't get what you want and it happened again, Call back to open a new support ticket. Pretend to walk through their steps but not do anything, and when they asked what was on the screen I would say it's blank and not turning on.
or - and this is gunna sound crazy - I don't compromise my ethics and lie to a company to get "service". Instead, i'll loudly tell everyone that Samsung is a crappy company that doesn't care about their customers.
i'm the "SME" / tech support everyone asks before they buy expensive things, so if someone's looking for a new fridge or whatever "don't buy samsung" has cost samsung more money than i could cost them by lying to them, even if, by all rights, they ought make me whole.
They had their chance to deal with my legitimate grievances, now they can deal with me badmouthing them.
both devices were malfunctioning within the first month.
1) 4k60 32" monitor, the power button always flaked and it would randomly shut off, thus necessitating unplugging and plugging it back in, 2-3 times a day. customer service: "unplug all monitor cables and plug just power in. what is on the screen? oh, then it's fine. have a nice day!"
2) Refrigerator. Intermittent fan issues were the reason i called. i ended up having to replace, for cause, the heating elements in the refrigerator side as well as the fans due to ice damage to the impellers; then the ice machine started leaking inside the freezer door somewhere, and that leak would freeze on the bottom of the freezer and push the door open, letting water just drip on my floor for hours, nearly damaging the subfloor. I also had to replace the motherboard. So now i have a water-less, ice-less refrigerator.
i could go on about how their SD cards are quite fast but don't last long if you have them in outdoor devices (like dashcams, trail cams, security cameras) - the only raspberry pi i've ever had to throw away had a samsung SD card in it that overheated to the point of contact burns - i went to unplug it to reboot it and received a welt from the SD card for my troubles.
I'm just one person, but read enough anecdotes and you can ignore them all!